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How to cancel 24 Hour Fitness

How to cancel 24 Hour Fitness: Go to the official cancel page at 24hourfitness.com/members/cancel (or log in at 24HourFitness.com/MemberServices). Official path: signed-in account on the brand site. Expect one more monthly charge during the 30-day notice period; prepaid dues are non-refundable, so save the confirmation number/email as proof.

Official steps

  1. Go to the official cancel page at 24hourfitness.com/members/cancel (or log in at 24HourFitness.com/MemberServices).
  2. Sign into your My24 account with your email and password.
  3. Open the Membership / Account Management section and start the cancellation.
  4. Choose 'I'd still like to cancel my membership' and work through the retention prompts.
  5. Acknowledge the 30-day notice period — one more monthly charge is expected before it stops.
  6. Save the confirmation email / cancellation number as proof.
  7. If you have a prepaid or limited-term membership, the online path is unavailable — cancel in person at your home club with a team member instead.

Do I need an account?

Cancellation requires signing into your personal My24 account (and prepaid/limited-term plans must be cancelled in club), behind a retention flow with a 30-day notice period.

Window, fees & policy notes

30-day notice period; month-to-month cancels online via My24 login (no fee with notice) but prepaid/limited-term must cancel in club; prepaid dues are non-refundable and you should expect one final charge during the notice window.

What you do yourself

Open official page

Prepaid or limited-term memberships cannot cancel online — visit your home club and cancel with a team member.

Gotcha: Expect one more monthly charge during the 30-day notice period; prepaid dues are non-refundable, so save the confirmation number/email as proof.

Sources

Playbook verified 2026-07-12 · confidence: medium

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