How to cancel BODi (Beachbody)
How to cancel BODi (Beachbody): Sign in to your BODi account at bodi.com. This cancel is typically done by phone. Submit the Shakeology cancel at least 3 business days before the next shipment, decline the retention offer, and get a cancellation confirmation number.
Official steps
- Sign in to your BODi account at bodi.com.
- For a digital membership, open Account > Memberships & Subscriptions, select the subscription, and choose Cancel Subscription.
- For Shakeology / nutritional autoship (the hard part), you cannot cancel online — you must reach a live rep by phone or the "Ask BODi AI" live chat on the Contact Us page.
- Call BODi support at 310-883-9000 (or the Shakeology line 800-470-7870) during listed hours, or open live chat.
- Submit the cancel request at least 3 business days before the next scheduled shipment/payment so you are not billed again.
- Decline the retention offer and get a cancellation confirmation number or email.
Do I need an account?
Shakeology autoship can only be cancelled through a phone call or live chat with a retention rep on the signed-in account — there is no self-serve online cancel for the autoship.
Window, fees & policy notes
30-day money-back guarantee applies to the initial order only (renewals not eligible); nutritional returns need a Return Authorization within 30 days and you pay return shipping (S&H nonrefundable); no in-store option; Shakeology autoship must be cancelled by phone/chat at least 3 business days before the next shipment.
What you do yourself
Phone: 310-883-9000 (Mon–Fri 4am–7pm PT; Sat–Sun 6am–3pm PT)
Gotcha: Submit the Shakeology cancel at least 3 business days before the next shipment, decline the retention offer, and get a cancellation confirmation number.
Sources
- https://faq.bodi.com/answer?Id=9658
- https://faq.bodi.com/us/en/help?a=Money-Back-Guarantee---id--lOMiYkdOTzyy95GM7SyggA
- https://faq.bodi.com/us/en/help?a=How-to-Contact-BODi-Support%2Cand-Hours-of-Operation----id--XzG6xRUZSMWCPhWN6wlhsQ
- https://faq.bodi.com/answer?Id=8324
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: medium