How to cancel Care.com
How to cancel Care.com: Log in to Care.com in a desktop web browser (mobile app path differs and Apple-billed plans cannot be cancelled on the site). Official path: signed-in account on the brand site. Cancel BEFORE your renewal date: Care.com is non-refundable for the current term, so cancelling only stops the next charge and you keep access until the term ends; if you subscribed via Apple, cancel in the App Store, not on the website.
Official steps
- Log in to Care.com in a desktop web browser (mobile app path differs and Apple-billed plans cannot be cancelled on the site).
- Click the "Me" drop-down at the top of the page and select "Account & Settings" (labeled "Settings & Privacy" on some accounts).
- Scroll down to the "My Plan" section.
- Click "Cancel Subscription" (or "Cancel Plan").
- Follow the prompts and confirm the cancellation.
- Confirm you received the cancellation confirmation email Care.com sends after a successful cancel; keep it as proof.
Do I need an account?
Cancellation requires signing into your personal Care.com account and clicking through the account-settings Cancel Subscription confirm flow (and if the plan was bought through Apple you must cancel in the App Store instead).
Window, fees & policy notes
Auto-renews until cancelled and subscription fees are non-refundable for the current/partial term; the only true 30-day refund is the free-trial exception (cancel and request the most recent charge back within 30 days of the post-trial charge, provided you did not use the subscription after the trial); no in-store option; Apple-billed plans must be cancelled in the App Store; FTC 2024 action targeted Care.com renewal traps, so a goodwill refund of the last charge is possible on an FTC-cited complaint.
What you do yourself
Gotcha: Cancel BEFORE your renewal date: Care.com is non-refundable for the current term, so cancelling only stops the next charge and you keep access until the term ends; if you subscribed via Apple, cancel in the App Store, not on the website.
Sources
- https://help.care.com/families/s/article/How-do-I-cancel-my-premium-membership?language=en_US
- https://help.care.com/families/s/article/what-is-the-care-com-refund-policy-for-families?language=en_US
- https://help.care.com/families/s/article/what-is-the-care-com-automatic-renewal-feature-for-families?language=en_US
- https://www.care.com/about/terms-of-use/
- https://consumerdiligence.substack.com/p/trapped-by-design-the-ftcs-war-on
Playbook verified 2026-07-12 · confidence: high