How to cancel Function of Beauty
How to cancel Function of Beauty: Confirm you are a Function With Benefits member and it is within 60 days of receiving your order. Official path: email. Email hello@functionofbeauty.com within 60 days; the guarantee covers only your first-time custom order (Best Sellers sets excluded). There is no ship-back — you keep the product. Subscription orders are non-refundable once billed and processed, and canceling only stops the NEXT delivery, so cancel before your renewal charge.
Official steps
- Confirm you are a Function With Benefits member and it is within 60 days of receiving your order.
- Email hello@functionofbeauty.com describing what you dislike about your custom formula.
- Request a free one-time reformulation, or a refund if reformulation cannot fix it.
- Support replies to arrange the reformulation or process the refund (7-10 business days to your original payment method).
Do I need an account?
There is no self-serve return portal — because every product is custom-formulated, the satisfaction remedy is handled only by emailing customer support who mediate a reformulation or refund.
Window, fees & policy notes
60-day satisfaction guarantee for Function With Benefits members on first-time custom orders only; no ship-back and no fees (free one-time reformulation, or refund taking 7-10 business days if reformulation fails); subscription orders non-refundable once billed and cancel only affects the next shipment; in-store buys at Target follow Target's opened-beauty rules, not Function's.
What you do yourself
Gotcha: Email hello@functionofbeauty.com within 60 days; the guarantee covers only your first-time custom order (Best Sellers sets excluded). There is no ship-back — you keep the product. Subscription orders are non-refundable once billed and processed, and canceling only stops the NEXT delivery, so cancel before your renewal charge.
Sources
Playbook verified 2026-07-12 · confidence: high