How to cancel LifeLock
How to cancel LifeLock: Sign in to your LifeLock account at the member portal (or the Norton account that carries your LifeLock plan). Official path: signed-in account on the brand site. Cancelling only stops renewal; you must separately request a refund within the money-back window (60 days annual, 14 days monthly) and get a refund reference — LifeLock steers refunds to the phone line.
Official steps
- Sign in to your LifeLock account at the member portal (or the Norton account that carries your LifeLock plan).
- Open the Membership Portal, then choose Request Support.
- Select Cancel (or Cancel Subscription Renewal), or in the LifeLock app go to Manage My Subscriptions and choose Cancel Subscription Renewal.
- Decline any retention/discount offer and confirm the cancellation.
- To actually get money back, request a refund within the guarantee window — LifeLock says the best way is by phone at 1-800-543-3562 — and get a confirmation/refund reference.
- Cancel before your renewal billing date; protection continues through the end of the term you already paid for.
Do I need an account?
Cancelling requires signing into the account owner's LifeLock/Norton account and clearing a retention step, and the refund is best obtained by a phone call — neither is doable from an order number and email.
Window, fees & policy notes
60-day money-back guarantee on every annual charge (full refund if requested within 60 days), 14 days for monthly plans; no early-termination fee (protection runs through the paid term); no in-store option; if you bought via an app store or reseller you must cancel/refund through that store, not LifeLock.
What you do yourself
Phone: 1-800-543-3562 (24 hours a day, 7 days a week)
Gotcha: Cancelling only stops renewal; you must separately request a refund within the money-back window (60 days annual, 14 days monthly) and get a refund reference — LifeLock steers refunds to the phone line.
Sources
- https://lifelock.norton.com/legal/refundpolicy
- https://lifelock.norton.com/about/contact
- https://www.aura.com/learn/how-to-cancel-lifelock
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: high