How to cancel or unsubscribe from Norton

How to cancel or unsubscribe from Norton: Sign in to your Norton account at my.norton.com with the email and password on the subscription. Official path: signed-in account on the brand site. Turning off auto-renewal does NOT refund you: after unsubscribing, contact Member Services within 60 days of the annual renewal charge (14 days for monthly) to request the money-back refund.

Official steps

Sign in to your Norton account at my.norton.com with the email and password on the subscription.
On the My Account page, select the My Subscriptions tab.
Find the subscription and click Cancel Subscription Renewal (or Manage Renewal).
Next to Plan Renewal, click Unsubscribe, choose a reason, and click Next.
When Norton shows retention offers, click No thanks, cancel my subscription, then Next (allow up to 24 hours to reflect).
If your order number starts with SY, use the SY-specific turn-off-renewal page instead.
To recover money already charged, separately contact Member Services & Support within 60 days of the annual charge (14 days for monthly) to request a refund.

Do I need an account?

Requires signing into the account owner's Norton account to turn off auto-renewal, and the refund is a separate support request through a retention flow.

Window, fees & policy notes

60-day money-back on annual subscriptions/renewals (14 days for monthly); cancel via account login (My Subscriptions > Cancel Subscription Renewal) then request refund from support; renews at ~2x the intro price; digital product, no in-store option; store-bought (Apple/Google/Microsoft) subs must be cancelled through that store.

What you do yourself

Open official page

Gotcha: Turning off auto-renewal does NOT refund you: after unsubscribing, contact Member Services within 60 days of the annual renewal charge (14 days for monthly) to request the money-back refund.

Sources

Playbook verified 2026-07-12 · confidence: high

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