How to cancel Nutrisystem
How to cancel Nutrisystem: Have your order/customer number and account email ready. This cancel is typically done by phone. Cancel before the 6:00 p.m. ET cutoff the day before your next order ships, and get a confirmation number — cancelling after day 7 but before you pay for the 2nd shipment triggers a $125 clawback of the first-order auto-delivery discount.
Official steps
- Have your order/customer number and account email ready.
- Call Nutrisystem customer service at 1-800-585-5483.
- Choose option 1, then option 4 to reach cancellations (or start a live chat from the Help Center as an alternative).
- Tell the agent you want to cancel auto-delivery; decline any retention/pause offers.
- Submit the cancellation before 6:00 p.m. ET the day before your next order is scheduled to ship, or that shipment still processes and charges.
- Get and write down a cancellation confirmation number.
Do I need an account?
cancellation is phone-only (or live chat) and requires speaking to a retention agent — there is no self-serve web cancel button.
Window, fees & policy notes
14-day money-back guarantee on the first order; cancelling auto-delivery costs a $125 early-cancel fee (first-order discount clawback) if you cancel after 7 days but before paying for the 2nd shipment; phone or live chat only, no in-store option.
What you do yourself
Phone: 1-800-585-5483 (Mon-Fri 9:00 a.m.-6:00 p.m. ET (live chat has extended hours))
Gotcha: Cancel before the 6:00 p.m. ET cutoff the day before your next order ships, and get a confirmation number — cancelling after day 7 but before you pay for the 2nd shipment triggers a $125 clawback of the first-order auto-delivery discount.
Sources
- https://leaf.nutrisystem.com/faqs/about-nutrisystem/how-do-i-cancel-my-plan/
- https://www.nutrisystem.com/about/contact
- https://www.nutrisystem.com/help-center
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: high