How to cancel or unsubscribe from The New York Times
How to cancel or unsubscribe from The New York Times: Sign in to your account at nytimes.com (or myaccount.nytimes.com). Official path: chat. If you subscribed through the Apple App Store or Google Play, NYT cannot cancel it - cancel in that app store instead; and click all the way to the final confirmation, expect a discount offer to keep you.
Official steps
- Sign in to your account at nytimes.com (or myaccount.nytimes.com).
- Open Account, then Subscription Overview, then the Manage Subscription section.
- Click 'Cancel your Subscription' (or use the chat bubble on help.nytimes.com if no self-cancel button appears).
- You are routed to a live agent chat (or phone) unless your state/subscription type allows one-click online cancel.
- Decline the retention discount offer if you truly want out.
- Click through to the final confirmation screen and save the confirmation/cancellation number.
Do I need an account?
Cancellation requires signing into the account owner's NYT login and completing a live agent chat or phone retention flow, with no order-number guest path to automate.
Window, fees & policy notes
No return window - it is a subscription cancel; refund of the current cycle is at agent discretion (~30 days modeled), no early-termination fee; California/online-signup users get a self-service online cancel, but App Store/Google Play subscriptions must be cancelled in that store.
What you do yourself
Phone: 1-800-698-4637 (Phone Mon-Fri 7am-6pm ET, Sat-Sun 7am-3pm ET; chat daily 7am-10pm ET)
Gotcha: If you subscribed through the Apple App Store or Google Play, NYT cannot cancel it - cancel in that app store instead; and click all the way to the final confirmation, expect a discount offer to keep you.
Sources
- https://help.nytimes.com/hc/en-us/articles/115014792967-Cancel-your-subscription
- https://www.niemanlab.org/2018/07/thanks-to-california-a-news-site-or-other-business-now-has-to-let-you-cancel-your-subscription-online/
- https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-secures-historic-25-billion-settlement-against-amazon
- https://consumerdiligence.substack.com/p/trapped-by-design-the-ftcs-war-on
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: medium