How to cancel Planet Fitness
How to cancel Planet Fitness: Identify your home club — the exact Planet Fitness location where you originally signed up; only it can cancel your membership (not corporate, not another club, not phone). You usually need to cancel in person. It must be your HOME club — corporate, another location, and phone calls are not accepted; get your request in by the 10th to skip the next monthly draft on the 17th and by the 25th of the month before your annual-fee month to skip the ~$39-49 annual fee. Send certified mail with return receipt (or keep the signed form/online confirmation) as proof, since there are no refunds.
Official steps
- Identify your home club — the exact Planet Fitness location where you originally signed up; only it can cancel your membership (not corporate, not another club, not phone).
- Preferred: visit that home club in person, show a photo ID and your membership ID, and fill out the front-desk cancellation form.
- If you can't visit: mail a signed cancellation letter to the home club's own street address via USPS Certified Mail with Return Receipt Requested, including your full name, address, phone, email, membership ID, and a clear request to cancel.
- Online alternative (rolled out May 2025, not offered for every membership/club): log into your account at planetfitness.com, open Membership details, and follow the cancellation prompts.
- Time it: the club must receive your request by the 10th to stop the next monthly draft on the 17th, and by the 25th of the month before your annual-fee month to avoid the annual fee.
- Keep the signed form, certified-mail return receipt, or online confirmation as proof — there are no refunds, so billing only stops going forward.
Do I need an account?
Cancelling requires an in-person visit to your home club or a certified cancellation letter to it, and the only online path needs the member's own account login and isn't offered for every membership — so no guest order-lookup flow can complete it.
Window, fees & policy notes
30-day-ish notice, no refunds — billing just stops next cycle; cancel by the 10th to skip the next monthly draft on the 17th and by the 25th of the month before your annual-fee month to skip the ~$39-49 annual fee; done in person at your HOME club or by USPS certified mail to it (online cancel exists since May 2025 but isn't guaranteed); cancelling at another club or by phone is not accepted.
What you do yourself
Go to your home club (the location where you signed up) with a photo ID and your membership ID and fill out the front-desk cancellation form.
Gotcha: It must be your HOME club — corporate, another location, and phone calls are not accepted; get your request in by the 10th to skip the next monthly draft on the 17th and by the 25th of the month before your annual-fee month to skip the ~$39-49 annual fee. Send certified mail with return receipt (or keep the signed form/online confirmation) as proof, since there are no refunds.
Sources
- https://www.planetfitness.com/about-planet-fitness/customer-service
- https://legalclarity.org/how-to-cancel-planet-fitness-online-in-person-or-by-mail/
- https://resubs.app/resources/how-to-cancel-planet-fitness
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: high