How to cancel Proactiv
How to cancel Proactiv: Call Proactiv Customer Care at 1-800-309-4796 (or log into your account at proactiv.com/account and open subscription/autoship management). This cancel is typically done by phone. The kit auto-ships (and bills ~$57) roughly every 90 days, so cancel well before the next ship date and keep the confirmation number; cancelling stops future charges but the 60-day money-back refund only happens if you separately return the containers within 60 days of receipt.
Official steps
- Call Proactiv Customer Care at 1-800-309-4796 (or log into your account at proactiv.com/account and open subscription/autoship management).
- Ask to cancel your Proactiv autoship subscription and stop all future shipments.
- Decline the retention/pause offers and request a cancellation confirmation number.
- Separately, to get money back: return the containers (even empty) within 60 days of receipt for a full refund of the purchase price, less shipping & handling.
Do I need an account?
Cancelling the autoship requires either a phone call to Customer Care or signing into the account owner's personal Proactiv account, not an order-number lookup.
Window, fees & policy notes
60-day money-back guarantee from receipt (return containers even empty for full refund less S&H); ~$57 per 90-day autoship keeps billing until you cancel by phone or account login; no restocking fee; refund posts within 1-2 billing cycles; no in-store option (DTC only).
What you do yourself
Phone: 1-800-309-4796 (Customer Care / live chat Mon-Fri 9am-6pm ET)
Gotcha: The kit auto-ships (and bills ~$57) roughly every 90 days, so cancel well before the next ship date and keep the confirmation number; cancelling stops future charges but the 60-day money-back refund only happens if you separately return the containers within 60 days of receipt.
Sources
- https://www.proactiv.com/cancel-subscription
- https://proactiv.com/pages/contact-us
- https://www.proactiv.com/faqs
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: high