How to cancel Xfinity
How to cancel Xfinity: Go to xfinity.com/cancel and choose to schedule a callback, or call 1-800-934-6489 (1-800-XFINITY). This cancel is typically done by phone. Ask for a cancellation confirmation number before you hang up, and return leased equipment with a dated receipt or you'll be billed unreturned-equipment fees.
Official steps
- Go to xfinity.com/cancel and choose to schedule a callback, or call 1-800-934-6489 (1-800-XFINITY).
- In the voice menu say "cancel service" or "disconnect services" to reach the Retention department.
- Verify your identity as the account holder and state you want to disconnect all service on a specific date.
- Decline the retention/save offers and confirm the disconnect date.
- Before hanging up, get a cancellation confirmation number plus the rep's name and the date.
- Return any leased equipment (modem, router, gateway) to an Xfinity Store or UPS and keep the receipt to avoid unreturned-equipment fees.
Do I need an account?
Xfinity has no online self-cancel: the account holder must reach Retention by phone (or scheduled callback) or visit a store and pass the recorded retention pitch.
Window, fees & policy notes
Cancel anytime — current residential internet has no term contract or early-termination fee; final bill is pro-rated to the disconnect date in most states; older term/bundle or Xfinity Mobile device contracts can still carry an ETF or device payoff; also cancellable in person at an Xfinity Store; leased equipment must be returned or equipment fees apply.
What you do yourself
Phone: 1-800-934-6489
Any Xfinity Store — tell the associate you want to disconnect; you can hand back leased equipment on the spot.
Gotcha: Ask for a cancellation confirmation number before you hang up, and return leased equipment with a dated receipt or you'll be billed unreturned-equipment fees.
Sources
- https://www.xfinity.com/cancel
- https://www.xfinity.com/support/articles/important-information-when-canceling-services
- https://www.xfinity.com/support/contact-us
- https://cancelmates.com/guides/hardest-subscriptions-to-cancel-guide
Playbook verified 2026-07-12 · confidence: high