How to return Apple
How to return Apple: Sign in to your Apple Account at apple.com and open Order Status (or go to the Order Status page and sign in). You’ll need to sign in to your account to start. 14 days from receipt (Nov 8–Dec 25 purchases returnable through Jan 8); free prepaid UPS label or in-store, no restocking fee, inbound shipping not refunded; bulk (10+ identical) must return to the purchase location.
Official steps
- Sign in to your Apple Account at apple.com and open Order Status (or go to the Order Status page and sign in).
- Select the order containing the item you want to return.
- Click "Start a Return" and pick the items and a reason.
- Choose your method: print the free prepaid UPS label (standard shipping) or select in-store drop-off.
- Pack the item with all accessories, attach the label, and hand it to UPS — or bring it with your receipt to any Apple Store.
Do I need an account?
Apple routes online returns through your Apple Account sign-in, which commonly requires two-factor authentication.
Window, fees & policy notes
14 days from receipt (Nov 8–Dec 25 purchases returnable through Jan 8); free prepaid UPS label or in-store, no restocking fee, inbound shipping not refunded; bulk (10+ identical) must return to the purchase location.
What you do yourself
Phone: 1-800-MY-APPLE (1-800-692-7753)
Any Apple Store will accept the return with your receipt.
Gotcha: Disable Activation Lock / carrier lock and sign out of the device first — Apple can refuse a locked device.
Sources
- https://www.apple.com/shop/help/returns_refund
- https://www.apple.com/legal/sales-support/sales-policies/retail_us.html
Playbook verified 2026-07-12 · confidence: high