How to return Article
How to return Article: Confirm your order is within 30 days of delivery and items are in as-new condition (customized/made-to-order pieces also qualify unless marked final sale). Official path: email. 30 days from delivery; customer pays ~$49 return shipping (or original forward-shipping cost if outside the service area), deducted from the refund along with outbound shipping; no restocking fee; item is collected by Article's freight partner (no box/label); limited in-store returns (SF, Bellevue WA, Vancouver, Toronto); Leesa mattresses sold on Article follow Leesa's policy.
Official steps
- Confirm your order is within 30 days of delivery and items are in as-new condition (customized/made-to-order pieces also qualify unless marked final sale).
- Open Article's Help Center returns page or the contact page (article.com/contact) and get in touch via email, live chat, or phone — there is no self-serve returns portal.
- Request a return, giving your order number and account email, and list the items you want to send back.
- Article confirms the return shipping fee (~$49 for most US/Canada; equals the original forward-shipping cost if you're outside its standard service area).
- Article schedules its freight/delivery partner to pick the items up curbside or in-home — no box or label is provided.
- After the warehouse inspects the items, Article refunds your original payment method minus the outbound and return shipping.
Do I need an account?
There is no self-serve order-lookup portal — you must contact Article support so they can schedule a freight/delivery-partner pickup for the furniture.
Window, fees & policy notes
30 days from delivery; customer pays ~$49 return shipping (or original forward-shipping cost if outside the service area), deducted from the refund along with outbound shipping; no restocking fee; item is collected by Article's freight partner (no box/label); limited in-store returns (SF, Bellevue WA, Vancouver, Toronto); Leesa mattresses sold on Article follow Leesa's policy.
What you do yourself
Phone: +1-888-746-3455 (Phone Mon-Fri 6AM-5PM PT, Sat-Sun 7AM-5PM PT; live chat Mon-Fri 6AM-7PM PT, Sat-Sun 7AM-7PM PT)
Gotcha: Your refund is docked for BOTH the original outbound shipping and the ~$49 return shipping, so budget for losing the delivery fee twice — and keep everything in as-new condition to avoid a rejected refund.
Sources
Playbook verified 2026-07-12 · confidence: high