How to return Away
How to return Away: Go to orders.awaytravel.com/returns. You can usually start with order number and email — no account login. 100-day trial from delivery on unused items; free prepaid label (US/CA/UK) with no restocking fee, but original shipping is non-refundable; in-store returns at 16+ Away stores; final sale on monogrammed/personalized, gift cards, and corporate/bulk gifts.
Official steps
- Go to orders.awaytravel.com/returns.
- Enter your order number (from the order confirmation email) and the email/ZIP used on the order to look up the order.
- Select the item(s) to return and choose refund or exchange.
- Pick a reason and confirm the return.
- Download and print the free prepaid UPS label (US/CA/UK).
- Pack the unused item and drop it with UPS.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
100-day trial from delivery on unused items; free prepaid label (US/CA/UK) with no restocking fee, but original shipping is non-refundable; in-store returns at 16+ Away stores; final sale on monogrammed/personalized, gift cards, and corporate/bulk gifts.
What you do yourself
Gotcha: Item must be unused (light at-home testing is fine); original outbound shipping is non-refundable, and monogrammed/personalized pieces are final sale.
Sources
Playbook verified 2026-07-12 · confidence: high