How to return Best Buy
How to return Best Buy: Sign in to your Best Buy account and open Purchase History (bestbuy.com/purchasehistory). You’ll need to sign in to your account to start. 15-day window on the free tier (60 days for My Best Buy Plus/Total members; 14 days for activated cellular/connected devices); free prepaid UPS label and no restocking on unopened items; opened activatable devices $45 and opened drones/DSLR-mirrorless cameras/e-bikes/projectors 15% (restocking fees barred in AL, CO, HI, IA, MS, OH, OK, SC); in-store returns accepted at any Best Buy.
Official steps
- Sign in to your Best Buy account and open Purchase History (bestbuy.com/purchasehistory).
- Find the order and select the item(s) you want to return.
- Choose Return, pick a reason, and confirm.
- Print the prepaid UPS shipping label (or get the QR code).
- Drop the package at any UPS location or hand it to any Best Buy store within the return window.
Do I need an account?
requires signing into your Best Buy account order history to start the return and generate the label
Window, fees & policy notes
15-day window on the free tier (60 days for My Best Buy Plus/Total members; 14 days for activated cellular/connected devices); free prepaid UPS label and no restocking on unopened items; opened activatable devices $45 and opened drones/DSLR-mirrorless cameras/e-bikes/projectors 15% (restocking fees barred in AL, CO, HI, IA, MS, OH, OK, SC); in-store returns accepted at any Best Buy.
What you do yourself
Gotcha: The standard 15-day clock is short — a My Best Buy Plus/Total membership extends it to 60 days, and opened activatable devices carry a $45 restocking fee.
Sources
Playbook verified 2026-07-12 · confidence: high