How to return Birdies
How to return Birdies: Go to birdies.com/apps/redo (the Redo returns portal). You can usually start with order number and email — no account login. 30-day fit guarantee (ship within 14 days once started); return shipping free per Birdies (some aggregators cite an unverified ~$5 handling deduction), no official restocking fee; no in-store returns (SF store closed 2026); final-sale and customized items excluded.
Official steps
- Go to birdies.com/apps/redo (the Redo returns portal).
- Enter your order number plus the email or ZIP on the order (no account login).
- Select the item(s) to return and a reason.
- Choose refund or exchange.
- Pick a method: a prepaid Redo shipping label, or a box-free QR code to scan at a Happy Returns Bar.
- Reseal the shoes in the original shoebox and ship (or QR drop-off) within 14 days of starting the return.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30-day fit guarantee (ship within 14 days once started); return shipping free per Birdies (some aggregators cite an unverified ~$5 handling deduction), no official restocking fee; no in-store returns (SF store closed 2026); final-sale and customized items excluded.
What you do yourself
Gotcha: Start within the 30-day fit-guarantee window, then ship within 14 days or the return can be voided; box-free QR at a Happy Returns Bar avoids repackaging and the mail label.
Sources
Playbook verified 2026-07-12 · confidence: high