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How to return Boll & Branch

How to return Boll & Branch: Go to returns.bollandbranch.com. You can usually start with order number and email — no account login. 30-night risk-free trial on bedding/bath (washed/used accepted), 100-night on mattresses; free US return shipping, no restocking fee; also returnable in-store at 15 owned stores; final-sale and personalized items excluded.

Official steps

  1. Go to returns.bollandbranch.com.
  2. Enter your order number (starts with 'B' + 7 digits, from the confirmation email or packing slip) and your ZIP code.
  3. Select the item(s) to return or exchange and choose a reason.
  4. Download and print the prepaid USPS shipping label.
  5. Pack the items (original packaging or a sturdy box) and drop off with the carrier.
  6. Refund is issued to the original payment method once the return is received/processed.

Do I need an account?

Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.

Window, fees & policy notes

30-night risk-free trial on bedding/bath (washed/used accepted), 100-night on mattresses; free US return shipping, no restocking fee; also returnable in-store at 15 owned stores; final-sale and personalized items excluded.

What you do yourself

Open official page

Gotcha: Order number starts with 'B' followed by 7 digits (e.g. B1234567) — find it on your confirmation email or packing slip; used/washed bedding is still accepted within the trial window.

Sources

Playbook verified 2026-07-12 · confidence: high

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