How to return Boohoo
How to return Boohoo: Go to us.boohoo.com/track-and-return. You can usually start with order number and email — no account login. 21 days from receipt; $14.99 per parcel deducted from refund (no separate restocking fee); no in-store returns for online orders (in-store purchases only); refund to original payment or store credit (+20% bonus); final sale on face masks, cosmetics, pierced jewelry, and swimwear/lingerie once the hygiene seal is broken.
Official steps
- Go to us.boohoo.com/track-and-return.
- Look up the order by entering the order number plus the email or postcode used at checkout (no account login needed).
- Select the items to return and a return reason.
- Choose a return option: print returns label at home or use an in-store print option.
- Choose refund method: back to original payment, or store credit for a 20% bonus.
- Print the label, attach it to the parcel, and drop it off with a tracked carrier of your choice.
- Track the return; refund (minus $14.99 per parcel) is issued up to ~14 days after it is posted.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
21 days from receipt; $14.99 per parcel deducted from refund (no separate restocking fee); no in-store returns for online orders (in-store purchases only); refund to original payment or store credit (+20% bonus); final sale on face masks, cosmetics, pierced jewelry, and swimwear/lingerie once the hygiene seal is broken.
What you do yourself
Gotcha: The $14.99 shipping charge is deducted per parcel, so combine everything into one box; choose store credit for a 20% bonus and no separate restocking fee.
Sources
- https://us.boohoo.com/pages/informational/returns
- https://us.boohoo.com/track-and-return
- https://www.boohoo.myreturnsportal.com/
Playbook verified 2026-07-12 · confidence: high