How to return Burrow
How to return Burrow: Go to burrow.com/returns and read the policy (30 days for furniture, 100-day trial for the Lyric mattress). Official path: guest web portal (order number + email). 30 days from carrier-confirmed delivery (Lyric mattress: 100-day trial); buyer pays 10% of price returned in original packaging / 20% if not, capped $250/item, waived for defects (mattress free if good condition, else $100 pickup); no in-store returns (NYC/Chicago showrooms are display-only); item must be new condition with no odors/stains.
Official steps
- Go to burrow.com/returns and read the policy (30 days for furniture, 100-day trial for the Lyric mattress).
- Complete the online Return Form linked on that page with your order details.
- Wait 24-48 hours for Burrow's Customer Experience team to contact you with next steps.
- Burrow chooses the method: they either email a prepaid return label or schedule an oversized freight pickup.
- Repack the item in its original packaging to be charged the lower 10% return fee, then ship via the provided label or hand off at the scheduled pickup.
Do I need an account?
The return is not self-service: after submitting the form you must wait 24-48 hours for Burrow's team to contact you, and Burrow (not the shopper) chooses whether to send a label or schedule a freight pickup.
Window, fees & policy notes
30 days from carrier-confirmed delivery (Lyric mattress: 100-day trial); buyer pays 10% of price returned in original packaging / 20% if not, capped $250/item, waived for defects (mattress free if good condition, else $100 pickup); no in-store returns (NYC/Chicago showrooms are display-only); item must be new condition with no odors/stains.
What you do yourself
Gotcha: Keep the original packaging - returning in it costs 10% of the item price versus 20% without it (capped $250/item); fees are waived only for defects.
Sources
Playbook verified 2026-07-12 · confidence: high