How to return Cariuma
How to return Cariuma: Go to cariuma.com and open the on-site support chat widget (the old self-serve Happy Returns portal at cariuma.happyreturns.com is gone — its DNS no longer resolves). Official path: chat. Historically a 60-day US window (30 per some regional/current sources), unworn in original packaging; standard US return shipping was free via QR Return Bar or prepaid mail label — but the brand has paused operations and returns now go only through the on-site support chat, with fulfillment and refunds severely delayed; refund is product value only (no shipping/duties); shoelaces, insoles and care products are final sale.
Official steps
- Go to cariuma.com and open the on-site support chat widget (the old self-serve Happy Returns portal at cariuma.happyreturns.com is gone — its DNS no longer resolves).
- Give the agent your order number and order email and ask to start a return within the return window.
- Follow the return instructions the agent sends back — historically a prepaid UPS/USPS/FedEx/DHL mail label or a Happy Returns Bar QR drop-off code.
- Send the shoes back unworn, unwashed, in the original packaging (shoelaces, insoles and Jason Markk care products are final sale).
- Wait for a refund of product value only (no shipping or duties) after warehouse processing — expect long delays given the brand has paused operations.
Do I need an account?
Cariuma has paused operations and removed its self-serve returns portal, so a return now starts only through a live human support-chat agent on the site.
Window, fees & policy notes
Historically a 60-day US window (30 per some regional/current sources), unworn in original packaging; standard US return shipping was free via QR Return Bar or prepaid mail label — but the brand has paused operations and returns now go only through the on-site support chat, with fulfillment and refunds severely delayed; refund is product value only (no shipping/duties); shoelaces, insoles and care products are final sale.
What you do yourself
Gotcha: Support is severely backlogged since the brand paused operations — save a dated screenshot of your return request and be ready to dispute the charge with your card issuer if the return or refund stalls (care@cariuma.com is the only other contact; there is no phone line).
Sources
- https://www.cariuma.com/pages/returns
- https://www.cariuma.com/blogs/stories/eco-sneaker-return-policy
- https://shredder.news/cariuma-reportedly-shuts-down/
- https://www.bbb.org/us/ca/los-angeles/profile/shoes/cariuma-1216-1648387/complaints
Playbook verified 2026-07-12 · confidence: high