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How to return Casper

How to return Casper: Sleep on the mattress through the 30-night Adjustment Period (required before any mattress return). Official path: phone. 100-night sleep trial (30-night break-in required before a mattress return); pillows/sheets 30 days, frames 30 nights (100 if bundled with a mattress); free return shipping and no restocking fee (mattress must be clean/donate-able, setup/delivery charges non-refundable, max two returns per product type); retail-partner purchases (Target, Costco, West Elm) follow that store's policy, not Casper's trial.

Official steps

  1. Sleep on the mattress through the 30-night Adjustment Period (required before any mattress return).
  2. Contact Casper support to start the return: call +1.888.498.0003, email support@casper.com, or use live chat at casper.com.
  3. For a mattress, Casper coordinates a free local courier pickup and arranges a charity donation (no box or original packaging needed) after verifying condition.
  4. For boxed items (pillows, sheets, bedding, frames), get the prepaid UPS return label — click your order number in the confirmation email to view and print it, or have support email it.
  5. Attach the label to any sturdy box and drop the package at any UPS location (free).
  6. Refund is credited back to the original payment method within about two weeks.

Do I need an account?

Mattress returns must be arranged by contacting Casper support to coordinate the courier pickup and charity donation — there is no self-serve order-lookup portal.

Window, fees & policy notes

100-night sleep trial (30-night break-in required before a mattress return); pillows/sheets 30 days, frames 30 nights (100 if bundled with a mattress); free return shipping and no restocking fee (mattress must be clean/donate-able, setup/delivery charges non-refundable, max two returns per product type); retail-partner purchases (Target, Costco, West Elm) follow that store's policy, not Casper's trial.

What you do yourself

Open official page

Phone: +1.888.498.0003

Gotcha: You must keep the mattress through the 30-night Adjustment Period before you're eligible to return it; after that returns are free with no restocking fee.

Sources

Playbook verified 2026-07-12 · confidence: high

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