How to return Chewy
How to return Chewy: Sign in to your Chewy.com account (or the Chewy app). You’ll need to sign in to your account to start. 365-day window (100% satisfaction guarantee); free prepaid FedEx label or printerless QR, no return-shipping cost and no restocking fee; no in-store option (online-only); prescription meds non-returnable once shipped unless shipping error or damage.
Official steps
- Sign in to your Chewy.com account (or the Chewy app).
- Go to Order History and open the order with the item you want to return.
- Select the item and choose the return/refund option.
- Pick your refund method and print the free prepaid FedEx label, or choose the printerless QR code option.
- Drop the package at a FedEx Office/Ship Center or participating Walgreens (scan QR if printerless).
- For opened food, low-cost, or damaged items, contact Chewy chat or phone instead — they often refund without requiring the item back.
Do I need an account?
Returns start from the logged-in Chewy account Order History; there is no guest order-number lookup portal.
Window, fees & policy notes
365-day window (100% satisfaction guarantee); free prepaid FedEx label or printerless QR, no return-shipping cost and no restocking fee; no in-store option (online-only); prescription meds non-returnable once shipped unless shipping error or damage.
What you do yourself
Phone: 1-800-672-4399 (24/7)
Gotcha: Chewy often refunds without requiring the item back (especially opened food or low-cost items) — message chat or call before shipping anything back.
Sources
- https://www.chewy.com/customer-care/returns/return-policy/chewy-return-policy
- https://www.chewy.com/customer-care/orders-payments-and-promotions/orders/chewy-hours-and-contacts
Playbook verified 2026-07-12 · confidence: high