How to return Crate & Barrel
How to return Crate & Barrel: Go to the Crate & Barrel order tracking / start-a-return page. You can usually start with order number and email — no account login. 30 days from receipt with proof of purchase (gift-registry 90 days from event excl. furniture; holiday Oct 15–Dec 24 purchases extended to Jan 31); small parcels ship free on a prepaid label; furniture/rugs owe a 15% restocking fee + return freight matching original delivery, waived for defect/damage/wrong item; in-store returns accepted.
Official steps
- Go to the Crate & Barrel order tracking / start-a-return page.
- Enter your order number and the shipping ZIP code (no account login required).
- Select the item(s) to return and choose a return reason.
- Print the prepaid return label and pack the item securely.
- Drop the parcel at the carrier location shown on the label.
- For furniture or rugs, skip the online tool and call customer service to schedule a freight pickup instead.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from receipt with proof of purchase (gift-registry 90 days from event excl. furniture; holiday Oct 15–Dec 24 purchases extended to Jan 31); small parcels ship free on a prepaid label; furniture/rugs owe a 15% restocking fee + return freight matching original delivery, waived for defect/damage/wrong item; in-store returns accepted.
What you do yourself
Phone: 1-800-967-6696 (Daily 8am–11pm CT)
Gotcha: Furniture and rugs can't use the online tool — call to schedule a freight pickup; expect a 15% restocking fee plus a return-freight charge matching your original delivery fee ($150–$500+), all waived only if the item is defective, damaged, or wrong.
Sources
- https://www.crateandbarrel.com/customer-service/faq-returns-exchanges
- https://www.crateandbarrel.com/account/order-tracking
- https://www.crateandbarrel.com/customer-service/contactus
Playbook verified 2026-07-12 · confidence: high