How to return Dbrand
How to return Dbrand: Go to returns.dbrand.com (US & Canada only). You can usually start with order number and email — no account login. 30 days from delivery to initiate (US/CA), then ship within 7 days of the emailed prepaid UPS label; free return shipping but a $5 flat restocking fee if refunding to original payment (waived for store credit); no in-store returns (online only); skins/adhesive items must be unused and uninstalled or they are non-returnable; rest-of-world files a support ticket and pays own shipping.
Official steps
- Go to returns.dbrand.com (US & Canada only).
- Enter your order number and the email address on the order to look up the order (no account login required).
- Select the item(s) to return and choose refund to original payment method or store credit.
- Submit the return request within 30 days of delivery.
- Wait for approval (returns are usually processed within ~2 business days); a prepaid UPS return label is then emailed.
- Ship the item back within 7 days of receiving the label.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from delivery to initiate (US/CA), then ship within 7 days of the emailed prepaid UPS label; free return shipping but a $5 flat restocking fee if refunding to original payment (waived for store credit); no in-store returns (online only); skins/adhesive items must be unused and uninstalled or they are non-returnable; rest-of-world files a support ticket and pays own shipping.
What you do yourself
Gotcha: Choose store credit instead of a refund to the original payment method to waive the $5 flat restocking fee; any applied skin is non-returnable because the adhesive must be uncompromised.
Sources
- https://dbrand.com/about/return-policy
- https://dbrand.com/support/faq/returns-and-exchanges
- https://returns.dbrand.com/
Playbook verified 2026-07-12 · confidence: high