How to return Dell
How to return Dell: Sign in to your Dell My Account at dell.com/myaccount. You’ll need to sign in to your account to start. 30 days from invoice/authorization date; free prepaid label for personal-use, defective, or Dell-error returns (business customers pay return shipping and up to 15% restocking, excl. shipping/tax); no in-store returns (mail only); a CRA is required before shipping.
Official steps
- Sign in to your Dell My Account at dell.com/myaccount.
- Select 'Orders' from the left pane, find the order, and click 'Return or Exchange Items'.
- Choose the items and reason, then submit to request a Credit Return Authorization (CRA).
- Once approved, print the free prepaid return label (carrier drop-off) or schedule a carrier pickup.
- Pack the items and ship them back within 30 days of the invoice/authorization date.
- Track the return under 'Orders'; refund posts about 10-15 business days after Dell receives it.
Do I need an account?
Requires signing into your Dell My Account to start the return and obtain a Credit Return Authorization (CRA) before shipping.
Window, fees & policy notes
30 days from invoice/authorization date; free prepaid label for personal-use, defective, or Dell-error returns (business customers pay return shipping and up to 15% restocking, excl. shipping/tax); no in-store returns (mail only); a CRA is required before shipping.
What you do yourself
Gotcha: Don't ship anything until Dell issues a CRA number — returns without a CRA are rejected.
Sources
- https://www.dell.com/en-us/lp/return-policy
- https://www.dell.com/support/contents/en-us/article/esupport-order-support/frequently-asked-questions
Playbook verified 2026-07-12 · confidence: high