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How to return Dick's Sporting Goods

How to return Dick's Sporting Goods: Go to dickssportinggoods.com/s/return-policy and find the 'Start Your Return Here' section. Official path: guest web portal (order number + email). 90-day window for most items (7 days pre-owned/demo/refurb, ~30 days some electronics/Hyperice/Theragun); mail return via portal prepaid label (~$8–$10 deducted) or customer-paid self-ship to 7601 Trade Port Drive, Louisville KY; in-store free at any DICK'S nationwide; firearms, ammo, custom orders and Yeezy footwear are final sale.

Official steps

  1. Go to dickssportinggoods.com/s/return-policy and find the 'Start Your Return Here' section.
  2. Choose 'Return an Online Purchase' to get a mail label (or 'In-Store Return' for a proof-of-purchase barcode).
  3. Enter your order/confirmation number, billing ZIP, and email — no account login required.
  4. Select the items to return. Prefer: print packing slip, then buy postage on easyReturn to the Louisville returns facility (often cheaper than the ~$8–$10 portal label deduction).
  5. Or generate the prepaid UPS/FedEx return label in the portal (~$8–$10 deducted from the refund).
  6. Pack items clean and resalable with the packing slip / return reason form, then drop off with the carrier.
  7. Alternatively, bring the item plus proof of purchase to any DICK'S store nationwide for a free return.

Do I need an account?

The return starts from a policy landing page — you must click 'Start Your Return Here' / 'Return an Online Purchase' before the order+ZIP+email lookup form appears, so auto-fill cannot land on the form directly.

Window, fees & policy notes

90-day window for most items (7 days pre-owned/demo/refurb, ~30 days some electronics/Hyperice/Theragun); mail return via portal prepaid label (~$8–$10 deducted) or customer-paid self-ship to 7601 Trade Port Drive, Louisville KY; in-store free at any DICK'S nationwide; firearms, ammo, custom orders and Yeezy footwear are final sale.

What you do yourself

Open official page

Phone: 1-877-846-9997 (Mon–Sat 9am–9pm ET, Sun 9am–8pm ET; live chat 24/7)

Mail to:
DicksSportingGoods.com Returns Department
7601 Trade Port Drive
Louisville, KY 40258

Any DICK'S store nationwide — free return.

Gotcha: Self-ship to the Louisville returns facility (buy postage on easyReturn) or use the portal prepaid label (~$8–$10 deducted). In-store is free.

Sources

Playbook verified 2026-07-14 · confidence: high

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