How to return DSW
How to return DSW: Sign in to your DSW account and open Order History (or take the item to any DSW store). You’ll need to sign in to your account to start. 60-day return window (VIP Club/guests; VIP Elite 365 days); mail returns deduct $8.50 for VIP Club/guests (free for VIP Gold/Elite), free at any DSW store; unworn with tags/packaging, no restocking fee.
Official steps
- Sign in to your DSW account and open Order History (or take the item to any DSW store).
- Find the order and select "Start a Return."
- Choose the items to return and a reason.
- Pick a return method: a printed prepaid FedEx Ground label, or the printerless QR code ("Instant Refund" network).
- For VIP Club members and guests, note that $8.50 is deducted from the refund for mail returns (free for VIP Gold/Elite).
- Drop the package at FedEx (printed label) or a QR-enabled drop-off location, or return free at any DSW store.
Do I need an account?
The online return starts from your DSW account Order History (login required), and the window and free-shipping depend on your VIP tier.
Window, fees & policy notes
60-day return window (VIP Club/guests; VIP Elite 365 days); mail returns deduct $8.50 for VIP Club/guests (free for VIP Gold/Elite), free at any DSW store; unworn with tags/packaging, no restocking fee.
What you do yourself
Return free at any DSW store with the item, original tags/packaging, and proof of purchase.
Gotcha: Use the printerless QR "Instant Refund" drop-off or a free in-store return to avoid the $8.50 mail-label deduction; shoes must be unworn (tried on indoors only) with tags and box.
Sources
- https://www.dsw.com/content/return-and-exchange-policy
- https://www.dsw.com/order-status
- https://www.dsw.com/customer-service/shipping-returns
Playbook verified 2026-07-12 · confidence: medium