How to return FIGS
How to return FIGS: Go to wearfigs.com/returns (opens the Happy Returns self-service portal at returns.wearfigs.com). You can usually start with order number and email — no account login. 30-day window for a refund (exchanges/store credit up to 60 days for US); return shipping is free for US/Canada via a prepaid Happy Returns QR or FedEx label (original outbound shipping is non-refundable; no restocking fee); final-sale, custom-made, and embroidered items are non-returnable.
Official steps
- Go to wearfigs.com/returns (opens the Happy Returns self-service portal at returns.wearfigs.com).
- Enter your order number (from the packing slip or confirmation email) and your shipping ZIP code.
- Select the item(s) to return or exchange and pick a reason.
- Choose a return method: box-free Happy Returns QR drop-off (orders of 8 items or fewer) or a prepaid FedEx 'Box & Ship' label.
- Receive your QR code or downloadable prepaid FedEx label.
- Drop off: take the QR code to a Happy Returns location (no box or label needed), or ship the FedEx package from any FedEx location.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30-day window for a refund (exchanges/store credit up to 60 days for US); return shipping is free for US/Canada via a prepaid Happy Returns QR or FedEx label (original outbound shipping is non-refundable; no restocking fee); final-sale, custom-made, and embroidered items are non-returnable.
What you do yourself
Gotcha: Pick the box-free Happy Returns QR drop-off (orders of 8 items or fewer) — no printing or box needed; original outbound shipping charges are never refunded.
Sources
- https://www.wearfigs.com/pages/returns
- https://help.wearfigs.com/hc/en-us/articles/360048728794-What-is-the-step-by-step-return-process
- https://help.wearfigs.com/hc/en-us/articles/360049487493-What-s-your-return-and-exchange-policy
- https://returns.wearfigs.com/
Playbook verified 2026-07-12 · confidence: high