How to return Floyd
How to return Floyd: Go to floydhome.com/apps/returns. Official path: guest web portal (order number + email). 30 days from delivery; Floyd issues the label with free return shipping in the contiguous US, but non-defect returns deduct a 10% restocking fee (50% on sectionals/sofas & made-to-order) plus non-refundable original delivery; no physical stores; Final Sale/Full Cycle/Clearance/Discontinued, opened bedding, and AK/HI/PR/international/Squishy Chair are carve-outs (defect returns waive fees).
Official steps
- Go to floydhome.com/apps/returns.
- Enter your order number and the email used on the order, then click Start.
- Select the item(s) you want to return and choose a reason.
- Upload the required photo or video of the product AND its packaging (mandatory for every return, refund, or warranty claim).
- Submit the request; you receive a confirmation email that the request was logged.
- Wait for Floyd to review and accept the request — only then do they email a Floyd-issued return label (freight pickup is arranged for large items like sofas/sectionals).
- Repack in Floyd's original packaging, apply the Floyd label, and ship via the Floyd-approved carrier.
Do I need an account?
The return form requires uploading photos/video of the product and packaging, and Floyd manually reviews and approves each request before issuing a label, so an order-number+email lookup alone cannot complete it.
Window, fees & policy notes
30 days from delivery; Floyd issues the label with free return shipping in the contiguous US, but non-defect returns deduct a 10% restocking fee (50% on sectionals/sofas & made-to-order) plus non-refundable original delivery; no physical stores; Final Sale/Full Cycle/Clearance/Discontinued, opened bedding, and AK/HI/PR/international/Squishy Chair are carve-outs (defect returns waive fees).
What you do yourself
Phone: 1-888-794-0527
Gotcha: Only Floyd's own return label + Floyd's original packaging + a Floyd-approved carrier are accepted — customer-sourced labels are not reimbursed and un-boxed items can be rejected; photograph the product and box before shipping.
Sources
- https://floydhome.gorgias.help/en-US/what-is-your-return-policy-463986
- https://floydhome.gorgias.help/en-US/what-are-the-steps-for-initiating-a-return-463989
- https://floydhome.com/apps/returns
Playbook verified 2026-07-12 · confidence: high