← All return guides

How to return Gap / Old Navy / Banana Republic

How to return Gap / Old Navy / Banana Republic: Go to gap.returns.optiturn.com (shared portal for Gap, Old Navy, and Banana Republic online orders). You can usually start with order number and email — no account login. 30 days from delivery (online) / purchase (in-store); Old Navy free via portal prepaid, Gap/BR ~$5.95-$7 mail-in fee deducted for non-Rewards members (self-ship to 100 Gap Inc. Direct Gateway, Groveport OH at your expense is allowed); no restocking fee; in-store returns allowed but strictly brand-specific; Final Sale non-returnable and swimwear is mail-only with tags+liner.

Official steps

  1. Go to gap.returns.optiturn.com (shared portal for Gap, Old Navy, and Banana Republic online orders).
  2. Look up the order with the order number plus the email or billing ZIP on the order (no account login required).
  3. Select the item(s) to return and a return reason — print the packing slip.
  4. Buy postage on easyReturn to Gap Inc. Direct Returns in Groveport, OH (self-ship at your expense), or use the portal prepaid UPS/USPS label / QR drop-off.
  5. Pack the items with the packing slip and drop off within 30 days of delivery.
  6. Or return free in-store at the same brand (Gap→Gap, Old Navy→Old Navy, BR→BR).

Do I need an account?

Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.

Window, fees & policy notes

30 days from delivery (online) / purchase (in-store); Old Navy free via portal prepaid, Gap/BR ~$5.95-$7 mail-in fee deducted for non-Rewards members (self-ship to 100 Gap Inc. Direct Gateway, Groveport OH at your expense is allowed); no restocking fee; in-store returns allowed but strictly brand-specific; Final Sale non-returnable and swimwear is mail-only with tags+liner.

What you do yourself

Open official page

Mail to:
Gap Inc. Direct Returns
100 Gap Inc. Direct Gateway
Groveport, OH 43125

Same-brand store only (Gap→Gap, Old Navy→Old Navy, Banana Republic→Banana Republic).

Gotcha: Self-ship to Groveport (buy postage on easyReturn) or use the portal prepaid label. Old Navy mail returns are free via portal; Gap & Banana Republic often deduct ~$5.95–$7 unless you're a free Rewards member — join Rewards or buy postage here if that beats the deduction.

Sources

Playbook verified 2026-07-14 · confidence: high

Start this return in easyReturn