How to return Glossier
How to return Glossier: Go to glossier.com/apps/returns. You can usually start with order number and email — no account login. 30 days from delivery; customer pays return shipping (free only if Glossier's error); no restocking fee; returnable in Glossier's own stores; gift cards non-returnable and Sephora-bought items go back to Sephora.
Official steps
- Go to glossier.com/apps/returns.
- Enter your order number and the email used on the order (no account login required).
- Select the item(s) to return and give a reason.
- Choose refund to original payment or a Glossier gift card.
- Submit to receive return shipping instructions / label; you pay return shipping unless the item was defective or wrong.
- Mail the unused item in its original packaging within 30 days of delivery.
- If the portal says your order is not eligible online, email gTEAM@glossier.com with subject 'Return Request – [Order #]'.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from delivery; customer pays return shipping (free only if Glossier's error); no restocking fee; returnable in Glossier's own stores; gift cards non-returnable and Sephora-bought items go back to Sephora.
What you do yourself
Gotcha: Return shipping is on you unless the item was defective/incorrect; items bought at Sephora must be returned to Sephora, not Glossier.
Sources
- https://www.glossier.com/pages/returns-exchanges
- https://www.glossier.com/apps/returns
- https://help.glossier.com/en-US
Playbook verified 2026-07-12 · confidence: high