How to return HP
How to return HP: Go to HP.com order status / Returns & Exchanges page. You can usually start with order number and email — no account login. 30 days from delivery; free prepaid FedEx label (drop at FedEx Office, expires 5 days), original shipping/handling not refunded, up to 15% restocking except where prohibited — waived on printers, ink, toner, paper, care packs, software, services, and defective/wrong items; no HP retail stores, so third-party-retailer purchases must go back to that retailer.
Official steps
- Go to HP.com order status / Returns & Exchanges page.
- Sign in to your HP Store account, or use the guest 'Find Your Order' lookup with your order number and email address.
- Select the order and the item(s) to return, pick a reason, within 30 days of delivery.
- Submit the return request.
- Receive a prepaid FedEx return label by email (immediately for orders under $250; after a roughly 4-business-hour review for orders over $250).
- Print the label, pack the item, and drop it at a FedEx Office location within 5 days before the label expires.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from delivery; free prepaid FedEx label (drop at FedEx Office, expires 5 days), original shipping/handling not refunded, up to 15% restocking except where prohibited — waived on printers, ink, toner, paper, care packs, software, services, and defective/wrong items; no HP retail stores, so third-party-retailer purchases must go back to that retailer.
What you do yourself
Gotcha: The prepaid FedEx label expires 5 days after it is emailed, so drop the package at FedEx Office promptly; original shipping/handling is not refunded and up to 15% restocking may apply on non-exempt items.
Sources
- https://www.hp.com/us-en/shop/cv/returnsandexchanges
- https://www.hp.com/us-en/shop/cv/customerservicefaq
- https://www.hp.com/us-en/shop/cv/customerservice
Playbook verified 2026-07-12 · confidence: high