How to return Kohl's
How to return Kohl's: Go to Kohl's guest order lookup / returns portal. You can usually start with order number and email — no account login. 90-day return window (120 days for Kohl's Card; Premium Electronics & Watches 30 days, Sephora at Kohl's ~30–60 days); free at any Kohl's store; mail returns historically charged customer postage — verify current ship-to on the packing slip (former Middletown center closed Oct 2025); large Threshold/delivery items may carry a 15% restocking fee unless defective.
Official steps
- Go to Kohl's guest order lookup / returns portal.
- Enter your order number, billing ZIP code, and email (or sign into your Kohl's account).
- Open the order and select "Start a Return."
- Choose the items to return and a return reason.
- Print the packing slip and follow the shipping instructions.
- Pay for your own postage (no prepaid label) and ship via USPS or UPS — or skip the mail step and drop the items off free at any Kohl's store.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
90-day return window (120 days for Kohl's Card; Premium Electronics & Watches 30 days, Sephora at Kohl's ~30–60 days); free at any Kohl's store; mail returns historically charged customer postage — verify current ship-to on the packing slip (former Middletown center closed Oct 2025); large Threshold/delivery items may carry a 15% restocking fee unless defective.
What you do yourself
Any Kohl's store — free return; preferred after the Middletown mail center closed (Oct 2025).
Gotcha: Mail-in return-center street is no longer reliable after the Monroe eFC closure — finish free in-store, or use the guest portal for current packing-slip instructions.
Sources
- https://www.kohls.com/faq/article/893
- https://www.kohls.com/upgrade/myaccount/guest_order_login.jsp
- https://corporate.kohls.com/news/kohls-closing-efc-in-monroe-ohio
Playbook verified 2026-07-14 · confidence: medium