How to return Lowe's
How to return Lowe's: Sign in to your Lowe's (MyLowe's) account at lowes.com and open Order History. You’ll need to sign in to your account to start. 90 days with receipt (365 days with a Lowe's Commercial Account or Lowe's credit card); free return shipping and no restocking fee on stocked items, but a 20% restocking fee on Special Order items returned/canceled after 72 hours; returnable in-store at any Lowe's; category carve-outs: appliances/generators/ACs 48 hours, paint/electronics/water heaters/outdoor power equipment 30 days, 1-year plant guarantee.
Official steps
- Sign in to your Lowe's (MyLowe's) account at lowes.com and open Order History.
- Find the order and select the item(s) you want to return.
- Choose a return reason and select ship-back (prepaid FedEx/UPS label) or in-store drop-off.
- Print the prepaid label, pack the item with the packing slip, and drop it with the carrier.
- If no label is offered for the item, bring it plus proof of purchase to any Lowe's store instead.
Do I need an account?
Online returns must be started from your signed-in Lowe's account Order History (items with no shippable label, and most big-box goods, are returned in person at a store).
Window, fees & policy notes
90 days with receipt (365 days with a Lowe's Commercial Account or Lowe's credit card); free return shipping and no restocking fee on stocked items, but a 20% restocking fee on Special Order items returned/canceled after 72 hours; returnable in-store at any Lowe's; category carve-outs: appliances/generators/ACs 48 hours, paint/electronics/water heaters/outdoor power equipment 30 days, 1-year plant guarantee.
What you do yourself
Return at any Lowe's store with the item and proof of purchase (receipt, order number, MyLowe's account, or original payment card).
Gotcha: Major appliances, portable generators, and window ACs must be returned within 48 hours of receipt (30 days if unopened/factory-sealed) - not the 90-day window.
Sources
Playbook verified 2026-07-12 · confidence: high