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How to return Lululemon

How to return Lululemon: Go to shop.lululemon.com/help/returns/start-a-return. You can usually start with order number and email — no account login. 30 days from delivery (online) / purchase (in-store); free prepaid FedEx/USPS label and free in-store (not at outlet stores), no restocking fee; items must be unwashed/unworn with hangtags; Final Sale and 'We Made Too Much' non-returnable except Members get in-store exchange or gift-card credit; shoes returnable within 30 days if kept in the box.

Official steps

  1. Go to shop.lululemon.com/help/returns/start-a-return.
  2. Enter the 10-digit order number and the email on the order (from the order confirmation email or pack slip).
  3. Select the items to return and a return reason.
  4. Choose the mail return method to generate a free prepaid FedEx/USPS label (or QR code).
  5. Pack the items unwashed and unworn with original hangtags attached, include proof of payment, and attach the label.
  6. Drop off at any FedEx Ground or USPS location within 14 days of label issuance.

Do I need an account?

Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.

Window, fees & policy notes

30 days from delivery (online) / purchase (in-store); free prepaid FedEx/USPS label and free in-store (not at outlet stores), no restocking fee; items must be unwashed/unworn with hangtags; Final Sale and 'We Made Too Much' non-returnable except Members get in-store exchange or gift-card credit; shoes returnable within 30 days if kept in the box.

What you do yourself

Open official page

Gotcha: The prepaid label expires 14 days after it's issued — drop the package off within that window or you'll have to regenerate the return.

Sources

Playbook verified 2026-07-12 · confidence: high

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