How to return Mack Weldon
How to return Mack Weldon: Go to returns.mackweldon.com (301-redirects to the Redo returns portal). You can usually start with order number and email — no account login. 30-day window (Nov/Dec orders extended to 1/31/26), ~$5 return-shipping fee deducted from refund unless Checkout+ was purchased; free in-store return at 20 Hudson Yards NYC; final sale non-returnable and underwear must be unworn in original packaging (first underwear return free via Try On Guarantee).
Official steps
- Go to returns.mackweldon.com (301-redirects to the Redo returns portal).
- Enter your order number and shipping ZIP code (no account login needed).
- Select the item(s) to return and a return reason.
- Choose a refund or an exchange.
- Pick a return method: printerless Happy Returns/QR drop-off or a mailed prepaid label.
- Confirm; a ~$5 return-shipping fee is deducted from the refund unless you bought Checkout+ at purchase. Send the item back within 30 days, unworn/unwashed.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30-day window (Nov/Dec orders extended to 1/31/26), ~$5 return-shipping fee deducted from refund unless Checkout+ was purchased; free in-store return at 20 Hudson Yards NYC; final sale non-returnable and underwear must be unworn in original packaging (first underwear return free via Try On Guarantee).
What you do yourself
Return in person at the Mack Weldon store, 20 Hudson Yards, New York, NY for an immediate refund.
Gotcha: Return shipping (~$5) is deducted from your refund unless you bought Checkout+ at checkout; the printerless QR drop-off avoids printing a label. First underwear return is free via the Try On Guarantee.
Sources
- https://mackweldon.com/pages/returns
- https://returns.mackweldon.com
- https://mackweldon.com/apps/redo/returns-portal/login
Playbook verified 2026-07-12 · confidence: high