How to return Moment
How to return Moment: Go to returns.shopmoment.com (Loop returns portal). You can usually start with order number and email — no account login. 60 days from delivery, new/unused with packaging; free prepaid USPS label (US) / customer-paid (international); no in-store option (Seattle warehouse only); 15% restocking on third-party products if used or packaging damaged; non-returnable: digital downloads, gift cards, open-box, shipping insurance, closeout.
Official steps
- Go to returns.shopmoment.com (Loop returns portal).
- Enter your order number and the email (or ZIP) used on the order to look up the order — no account login needed.
- Select the item(s) to return and choose a reason.
- Confirm a refund or exchange; for US orders Loop issues a free prepaid USPS label.
- Print the label, pack the gear new/unused with its original packaging, and drop it at USPS.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
60 days from delivery, new/unused with packaging; free prepaid USPS label (US) / customer-paid (international); no in-store option (Seattle warehouse only); 15% restocking on third-party products if used or packaging damaged; non-returnable: digital downloads, gift cards, open-box, shipping insurance, closeout.
What you do yourself
Gotcha: US returns get a free prepaid label; international customers must buy and pay for their own return shipping.
Sources
Playbook verified 2026-07-12 · confidence: high