How to return Native
How to return Native: Email support@nativecos.com within 30 days of receiving your first Native package. Official path: email. 30 days from receipt, first Native package only; Native covers return shipping (free) on first order and charges no restocking fee; no in-store returns; excludes minis/travel sizes, international orders, expedited shipping fees, and digital gift cards.
Official steps
- Email support@nativecos.com within 30 days of receiving your first Native package.
- Include your order number, the items you want to return, and whether you want a refund or exchange.
- Wait for Native support to reply with a prepaid return shipping label (they cover first-order return shipping).
- Pack the products, attach the emailed label, and drop the package at USPS.
- Refund is issued to your original payment method once the return is received.
Do I need an account?
Returns are initiated only by emailing support@nativecos.com — there is no guest order-lookup return portal a browser can complete.
Window, fees & policy notes
30 days from receipt, first Native package only; Native covers return shipping (free) on first order and charges no restocking fee; no in-store returns; excludes minis/travel sizes, international orders, expedited shipping fees, and digital gift cards.
What you do yourself
Gotcha: Email support@nativecos.com; the free return covers only your FIRST Native package and starting an exchange voids the return option, so ask for a refund if you're unsure.
Sources
Playbook verified 2026-07-12 · confidence: high