How to return Neiman Marcus
How to return Neiman Marcus: Go to returns.narvar.com/neimanmarcus/returns (or assistance.neimanmarcus.com/returns and click "Start A Return Now"). You can usually start with order number and email — no account login. 30 days from receipt (CHANEL handbags/apparel/accessories/shoes 14 days); return shipping free if received within 15 days of delivery, otherwise $9.95 deducted per mailed return; free in-store at any Neiman Marcus; large/heavy items (furniture) may incur a pickup/restocking fee; non-returnable: altered, special-order, personalized/monogrammed, face coverings, perishable, and final sale.
Official steps
- Go to returns.narvar.com/neimanmarcus/returns (or assistance.neimanmarcus.com/returns and click "Start A Return Now").
- Enter your order number and email address; the guest lookup also accepts order number + billing ZIP.
- Select the item(s) to return and choose a return reason.
- Pick your method: a prepaid FedEx/SmartPost shipping label to print, or a printerless QR code.
- Pack the item and drop it at a FedEx or participating drop-off (some Walgreens accept QR), or bring it free to any Neiman Marcus store.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from receipt (CHANEL handbags/apparel/accessories/shoes 14 days); return shipping free if received within 15 days of delivery, otherwise $9.95 deducted per mailed return; free in-store at any Neiman Marcus; large/heavy items (furniture) may incur a pickup/restocking fee; non-returnable: altered, special-order, personalized/monogrammed, face coverings, perishable, and final sale.
What you do yourself
Phone: 1-888-888-4757 (7 days a week, 6am to Midnight Central)
Gotcha: Start the return within 15 days of delivery to keep shipping free — after that (or for clearance) $9.95 is deducted from your refund; in-store returns are always free.
Sources
Playbook verified 2026-07-12 · confidence: high