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How to return Nike

How to return Nike: Go to nike.com/orders and sign in to your Nike Member account (or use Guest Order Lookup at nike.com/orders/details with your order number and email). You’ll need to sign in to your account to start. 60-day return window even if tried on; Members get a free UPS QR label (printerless, 21 days to drop off), guests print and pay their own carrier; no restocking fee; free in-store returns at Nike-owned stores (not Foot Locker/Dick's); Nike By You/personalized and Final Sale are non-returnable.

Official steps

  1. Go to nike.com/orders and sign in to your Nike Member account (or use Guest Order Lookup at nike.com/orders/details with your order number and email).
  2. Open the order and select "Start a Return or Exchange."
  3. Pick the item(s) and a return reason.
  4. As a Member, get the free UPS return QR code (no printer needed); as a guest, print your own label or arrange and pay your own carrier.
  5. Pack the items and drop them at UPS within 21 days (the QR code is valid 21 days).
  6. Wait for Nike to receive and process the return; the refund goes back to your original payment method.

Do I need an account?

The free printerless label path requires signing into a Nike Member account, and the site sits behind aggressive Akamai bot detection while the guest order-lookup path only yields a self-paid carrier label.

Window, fees & policy notes

60-day return window even if tried on; Members get a free UPS QR label (printerless, 21 days to drop off), guests print and pay their own carrier; no restocking fee; free in-store returns at Nike-owned stores (not Foot Locker/Dick's); Nike By You/personalized and Final Sale are non-returnable.

What you do yourself

Open official page

Gotcha: Sign in as a Nike Member (free) before returning so you get the free printerless UPS QR label — guests must print and pay for their own carrier.

Sources

Playbook verified 2026-07-12 · confidence: high

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