How to return Outdoor Voices
How to return Outdoor Voices: Go to outdoorvoices.loopreturns.com (the Loop returns portal). You can usually start with order number and email — no account login. 45-day window (unworn, unwashed, tags on); mail-in refund via prepaid UPS label with $6 deducted, exchanges ship free; no free in-store option (all OV stores closed in 2024); final sale and gift cards non-returnable.
Official steps
- Go to outdoorvoices.loopreturns.com (the Loop returns portal).
- Enter your order number and the email address or shipping ZIP on the order.
- Select the item(s) to return and pick a reason.
- Choose an exchange (ships free) or a refund ($6 is deducted from a mail-in refund).
- Print the prepaid UPS label and attach it to the package.
- Drop it at any UPS location within 45 days of delivery.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
45-day window (unworn, unwashed, tags on); mail-in refund via prepaid UPS label with $6 deducted, exchanges ship free; no free in-store option (all OV stores closed in 2024); final sale and gift cards non-returnable.
What you do yourself
Gotcha: Outdoor Voices closed all its retail stores in 2024, so mail-in is the only return path; pick an exchange to avoid the $6 refund deduction.
Sources
- https://www.outdoorvoices.com/pages/help-center-returns-exchanges
- https://returns.outdoorvoices.com/
- https://outdoorvoices.loopreturns.com/
- https://www.retaildive.com/news/outdoor-voices-closing-all-stores/710509/
Playbook verified 2026-07-12 · confidence: high