How to return Quince
How to return Quince: Log in to your Quince account at quince.com (or create one using the same email you ordered with). You’ll need to sign in to your account to start. 365 days from delivery on standard items; free prepaid USPS label, no in-store option; carve-outs: furniture 30 days (MTO 7), wall art 30 days (15% restocking), engagement rings 60 days, non-furniture made-to-order/rugs/mirrors $35 restocking, final sale non-returnable.
Official steps
- Log in to your Quince account at quince.com (or create one using the same email you ordered with).
- Click "My Orders" in the top navigation (quince.com/account/my-orders-returns).
- Select the order, then click "Start a Return" / "Return or Replace Items".
- Choose the items and reason, and submit the return.
- Receive the confirmation email with a prepaid USPS shipping label.
- Attach the label, drop the package at USPS, and wait for the refund once received.
Do I need an account?
Requires signing into a personal Quince account (no guest order-number lookup, even for guest-checkout orders).
Window, fees & policy notes
365 days from delivery on standard items; free prepaid USPS label, no in-store option; carve-outs: furniture 30 days (MTO 7), wall art 30 days (15% restocking), engagement rings 60 days, non-furniture made-to-order/rugs/mirrors $35 restocking, final sale non-returnable.
What you do yourself
Gotcha: Guest-checkout orders still require creating/logging into an account with the same email you ordered with — there is no order-number-only guest return.
Sources
- https://www.quince.com/shipping-returns
- https://www.quince.com/account/my-orders-returns
- https://www.quince.com/faq
Playbook verified 2026-07-12 · confidence: high