How to return Rothy's
How to return Rothy's: Go to returns.rothys.com (Loop portal). You can usually start with order number and email — no account login. 30 days from delivery; refunds by mail deduct $7.99 (exchanges, Happy Returns QR, and in-store all free; original shipping never refunded); in-store returns accepted at ~36 US stores; final sale, gift cards, and gift-with-purchase not returnable.
Official steps
- Go to returns.rothys.com (Loop portal).
- Enter your order number and shipping ZIP code to look up the order (no account login).
- Select the item(s) to return and choose refund or exchange.
- Pick a return method: free printerless QR drop-off via Happy Returns, or a mailed prepaid USPS label.
- For mail-in refunds, accept the $7.99 return-shipping deduction; exchanges and QR/Happy Returns are free.
- Submit to generate the QR code or prepaid label, then drop off within 30 days of delivery.
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
30 days from delivery; refunds by mail deduct $7.99 (exchanges, Happy Returns QR, and in-store all free; original shipping never refunded); in-store returns accepted at ~36 US stores; final sale, gift cards, and gift-with-purchase not returnable.
What you do yourself
Gotcha: Choose the free Happy Returns QR drop-off or an exchange to avoid the $7.99 mail-in refund fee; keep items unworn/unwashed with tags on.
Sources
Playbook verified 2026-07-12 · confidence: high