How to return Saks Fifth Avenue
How to return Saks Fifth Avenue: Go to the Saks Fifth Avenue Returns & Exchanges page on saksfifthavenue.com. Official path: guest web portal (order number + email). 30 days from delivery; by mail a flat $9.95 is deducted once per return and original shipping is non-refundable, free in-store at Saks Fifth Avenue stores; final sale, gourmet, monogrammed/personalized items non-returnable and items must be unworn/unaltered with tags.
Official steps
- Go to the Saks Fifth Avenue Returns & Exchanges page on saksfifthavenue.com.
- Sign in, or as a guest use the "Look Up Order" tool with your order number and billing ZIP code.
- Select the item(s) to return and choose a reason.
- Pick a prepaid FedEx label to print, or choose "Return by QR Code" for a printerless drop-off.
- Pack the items unworn with tags attached and include the packing slip.
- Drop off at a FedEx location within 30 days of delivery (show the emailed QR code to be scanned if using QR).
- Refund posts to the original payment, minus the $9.95 return-shipping fee.
Do I need an account?
The published returns URL is a policy/help page — guest order lookup is reached after you choose Look Up Order on that page (or sign in), so auto-fill cannot open the form directly.
Window, fees & policy notes
30 days from delivery; by mail a flat $9.95 is deducted once per return and original shipping is non-refundable, free in-store at Saks Fifth Avenue stores; final sale, gourmet, monogrammed/personalized items non-returnable and items must be unworn/unaltered with tags.
What you do yourself
Gotcha: Returning at a Saks Fifth Avenue store is free and avoids the $9.95 mail fee (which is deducted once per return no matter how many items) — OFF 5TH stores can't take saksfifthavenue.com returns.
Sources
- https://www.saksfifthavenue.com/c/content/returns-exchanges
- https://support.saksfifthavenue.com/s/article/How-do-I-access-a-return-label
- https://support.saksfifthavenue.com/s/article/How-do-I-make-a-return
- https://support.saksfifthavenue.com/s/article/what-is-your-return-policy-saks
Playbook verified 2026-07-12 · confidence: high