How to return Samsung
How to return Samsung: Find your order: sign in to Samsung Account "My Orders", or use the guest Search Orders page (enter Order ID + email + shipping/billing ZIP or phone) and click "View Your Order". Official path: guest web portal (order number + email). 15 days from delivery to request (+15 days to ship back); report damage/defect within 5 days (2 days after install); free prepaid FedEx label; 5% restocking on premium Galaxy Z/tablets/watches/Buds/Books/XR/rings/TVs/audio/displays and 15% on home appliances/accessories (A/S-series phones and defect claims exempt); no in-store returns — Samsung.com / Shop Samsung app purchases only.
Official steps
- Find your order: sign in to Samsung Account "My Orders", or use the guest Search Orders page (enter Order ID + email + shipping/billing ZIP or phone) and click "View Your Order".
- Confirm the item shows "Return eligible through [date]" beneath its tracking status (report any damage/defect within 5 days of delivery, or 2 days after installation).
- Go to the Contact Us page and request the return with an Order Support representative.
- Samsung emails a prepaid FedEx return label (also accessible in My Orders or the guest order view).
- Factory-reset the device, repack in original packaging with all accessories, print and attach the label, and drop the sealed package at FedEx by the return due date.
- For large TVs, call the number printed on the return label to schedule a FedEx pickup instead of dropping off.
Do I need an account?
The return is not fully self-serve — after confirming eligibility online you must contact Samsung Order Support to get the FedEx label, and large TVs require scheduling a FedEx pickup.
Window, fees & policy notes
15 days from delivery to request (+15 days to ship back); report damage/defect within 5 days (2 days after install); free prepaid FedEx label; 5% restocking on premium Galaxy Z/tablets/watches/Buds/Books/XR/rings/TVs/audio/displays and 15% on home appliances/accessories (A/S-series phones and defect claims exempt); no in-store returns — Samsung.com / Shop Samsung app purchases only.
What you do yourself
Gotcha: Guest order-lookup only confirms eligibility; you still have to contact Samsung Order Support (Contact Us page) to get the emailed prepaid FedEx label.
Sources
- https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
- https://order-help.us.samsung.com/articles/returns-refunds/how-to-request-a-return-and-print-a-label/669e3173cd7d5a05a53183ec
- https://www.samsung.com/us/web/search-orders/
Playbook verified 2026-07-12 · confidence: high