How to return Sephora
How to return Sephora: Sign in to your Sephora.com account and open Orders & Returns (guests use the guest order lookup with order number + email). You’ll need to sign in to your account to start. 30 days from purchase (policy for purchases on/after Apr 24, 2025), new or gently used accepted; return shipping is free via prepaid FedEx label or printerless FedEx Mobile Return Code; no restocking fee; in-store returns accepted with proof of purchase; carve-outs: hazmat (aerosols/flammables) ship USPS and are excluded from printerless, and Sephora-at-Kohl's purchases return to Kohl's within 30 days.
Official steps
- Sign in to your Sephora.com account and open Orders & Returns (guests use the guest order lookup with order number + email).
- Select the order, then choose the item(s) to return and a return reason.
- Choose your return method: print the prepaid FedEx label, or request a printerless FedEx Mobile Return Code to scan at a FedEx location.
- Pack the items and drop off at FedEx (aerosols/flammables ship via USPS and cannot use the printerless code).
- Refund issues to the original payment; Beauty Insider points tied to the returned item are removed.
Do I need an account?
The primary flow requires signing into a Sephora account, and the site sits behind an aggressive anti-bot wall (returns HTTP 403 to automated clients).
Window, fees & policy notes
30 days from purchase (policy for purchases on/after Apr 24, 2025), new or gently used accepted; return shipping is free via prepaid FedEx label or printerless FedEx Mobile Return Code; no restocking fee; in-store returns accepted with proof of purchase; carve-outs: hazmat (aerosols/flammables) ship USPS and are excluded from printerless, and Sephora-at-Kohl's purchases return to Kohl's within 30 days.
What you do yourself
Gotcha: In-store returns are usually fastest for a refund; if shipping, the free printerless FedEx Mobile Return Code beats printing a label unless the item is an aerosol/flammable (those must go USPS).
Sources
- https://www.sephora.com/beauty/returns-exchanges
- https://www.sephora.com/beauty/orders-returns
- https://www.fedex.com/en-us/customer-support/faqs/returning/returns/use-qr-code-return.html
Playbook verified 2026-07-12 · confidence: high