How to return The North Face
How to return The North Face: Go to thenorthface.com and click "Track My Order" (Order Status) at the top of any page. You can usually start with order number and email — no account login. 60-day return window (The North Face Renewed refurbished: 30 days); free return shipping for XPLR Pass members, ~$8 deducted from refund for non-members/guests, no separate restocking fee; in-store returns accepted EXCEPT online orders paid via PayPal, Klarna, Apple Pay, or Google Pay, which must be mailed back.
Official steps
- Go to thenorthface.com and click "Track My Order" (Order Status) at the top of any page.
- Enter your order number (one letter + 7 digits, e.g. N1234567) and the email used on the order.
- On the Order Details page, click "Create a Return".
- Select the item(s) to return, choose a reason, and pick a return method.
- Choose the QR-code option to print the FedEx label free at a FedEx Office, or print the FedEx label yourself.
- Drop the package at FedEx within 60 days of purchase (The North Face Renewed items: 30 days).
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
60-day return window (The North Face Renewed refurbished: 30 days); free return shipping for XPLR Pass members, ~$8 deducted from refund for non-members/guests, no separate restocking fee; in-store returns accepted EXCEPT online orders paid via PayPal, Klarna, Apple Pay, or Google Pay, which must be mailed back.
What you do yourself
Gotcha: Join the free XPLR Pass before returning to skip the ~$8 return-shipping deduction non-members pay; the QR option prints the label free at FedEx Office if you have no printer.
Sources
- https://www.thenorthface.com/en-us/help/returns-policy
- https://www.thenorthface.com/en-us/help/warranty
- https://www.thenorthface.com/en-us/order-status
Playbook verified 2026-07-12 · confidence: high