How to return Tuft & Needle
How to return Tuft & Needle: Go to returns.liquidonate.com/returns/tuftandneedle. You can usually start with order number and email — no account login. 100-night sleep trial; free return via LiquiDonate donation pickup, FedEx Call Tag, or drop-off label with no restocking fee; no in-store returns (trial covers direct + T&N retail only); limited to one return/exchange per household per 12 months and original AK/HI delivery fees are not refunded.
Official steps
- Go to returns.liquidonate.com/returns/tuftandneedle.
- Enter your email and Shopify order number (format TN-XXXX).
- Select your return reason.
- Submit a separate request for each item if returning more than one product.
- Receive the instant LiquiDonate confirmation email with next steps.
- Follow the method for your item: schedule the LiquiDonate donation pickup and upload the donation receipt (opened mattress/furniture), accept the FedEx Call Tag door pickup (unopened/boxed), or print the drop-off label (soft goods).
Do I need an account?
Guest / order-number lookup is available — easyReturn can help drive the portal when automatable.
Window, fees & policy notes
100-night sleep trial; free return via LiquiDonate donation pickup, FedEx Call Tag, or drop-off label with no restocking fee; no in-store returns (trial covers direct + T&N retail only); limited to one return/exchange per household per 12 months and original AK/HI delivery fees are not refunded.
What you do yourself
Phone: (877) 842-2586
Gotcha: One return/exchange per household per 12 months, and for an opened mattress your refund only clears after you upload the LiquiDonate donation receipt; Amazon/Lowe's/Crate & Barrel purchases follow the reseller's policy, not this portal.
Sources
Playbook verified 2026-07-12 · confidence: high