How to return Ulta Beauty
How to return Ulta Beauty: Sign in to ulta.com and open Account, then Order Status (or open the Ulta app and go to My Orders). You’ll need to sign in to your account to start. 60-day window (≤30 days with proof of purchase = full refund to original payment; 31–60 days = merchandise credit only; gift-receipt = exchange/credit); customer pays ground return shipping (label enclosed but not prepaid), original shipping non-refundable unless wrong/defective; in-store returns free at any Ulta; non-returnable: wigs/extensions, unsealed wellness devices, gift cards, single-use coupons, and Ulta-at-Target items (return to Target).
Official steps
- Sign in to ulta.com and open Account, then Order Status (or open the Ulta app and go to My Orders).
- Select the order and the item(s) you want to return and follow the on-screen return instructions.
- To return by mail: apply the return label included in your original package (or print one from Order Status), enclose your order confirmation email, and ship ground-only to the Ulta.com Return Center in Bolingbrook, IL — you pay the return shipping.
- Or return in person at any Ulta Beauty store with the product, original packaging, and proof of purchase (guest orders: bring a photo ID plus your confirmation email) for a free return.
- Return within 30 days for a refund to your original payment; days 31–60 receive merchandise credit only.
Do I need an account?
Ulta's online return runs through Order Status in your signed-in account and the enclosed mail label is not prepaid, so it can't be completed by a guest order-lookup automation.
Window, fees & policy notes
60-day window (≤30 days with proof of purchase = full refund to original payment; 31–60 days = merchandise credit only; gift-receipt = exchange/credit); customer pays ground return shipping (label enclosed but not prepaid), original shipping non-refundable unless wrong/defective; in-store returns free at any Ulta; non-returnable: wigs/extensions, unsealed wellness devices, gift cards, single-use coupons, and Ulta-at-Target items (return to Target).
What you do yourself
Mail to:
Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490
Any Ulta Beauty store — free return with product, original packaging, and proof of purchase; NOT for items sold by Ulta-at-Target (return those to Target) or via TikTok Shop.
Gotcha: In-store is free. For mail: start the return in Order Status for the packing slip, then buy postage on easyReturn — you pay ground shipping either way.
Sources
Playbook verified 2026-07-14 · confidence: high