How to return Warby Parker

How to return Warby Parker: Within 30 days of receiving your order, call Warby Parker at 1-888-492-7297 or email returns@warbyparker.com to request a return or exchange. Official path: phone. 30-day window from delivery/receipt; free UPS return shipping in the contiguous US (you pay shipping outside it); no restocking fee; full refund requires original hard case + cloth; return/exchange at any US store; separate 180-day no-scratch lens warranty.

Official steps

Within 30 days of receiving your order, call Warby Parker at 1-888-492-7297 or email returns@warbyparker.com to request a return or exchange.
Receive the prepaid UPS return label by email.
Pack the glasses in their original hard case with the cleaning cloth and all original packaging.
Attach the label and drop the package at any UPS location.
Refund is issued to your original payment method within about 5 business days of Warby Parker receiving the return.
Alternatively, bring the item to any Warby Parker retail store in the US to return or exchange on the spot with no advance request.

Do I need an account?

Warby Parker issues the prepaid UPS return label only after you contact customer service by phone or email (or return in a store) — there is no confirmed guest order-number web portal to automate.

Window, fees & policy notes

30-day window from delivery/receipt; free UPS return shipping in the contiguous US (you pay shipping outside it); no restocking fee; full refund requires original hard case + cloth; return/exchange at any US store; separate 180-day no-scratch lens warranty.

What you do yourself

Open official page

Phone: 1-888-492-7297

Return or exchange at any Warby Parker retail store in the US with no advance request.

Gotcha: Ask support for the prepaid UPS label (or email returns@warbyparker.com); a full refund requires the original hard case and cleaning cloth, so pack those or the refund can be denied.

Sources

Playbook verified 2026-07-12 · confidence: high

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